Job Description

We're Hiring: Night Porters

We're looking for reliable and attentive Night Porters to join our growing team at Gretna Green Hotels. This is a fantastic opportunity to be the friendly face of our hotel overnights, enjoy quieter working hours, and gain valuable experience in hospitality, all while having your days free.

Location: Gretna Green Hotels

Hours: 40 hours per week - between 10pm - 7am (including weekends & holidays)

Pay: 12.94

Why Join Us?

Free meals

during your shift

Free on-site parking

3% pension contribution

Day off for your birthday

- Celebrate your day, your way

25% staff discount

on stays at our hotels

Excellent Rota

- Regular consecutive days off, plus a 4-day break every 5-6 weeks

About the Role

As a Night Porter, you are responsible for our overnight service, creating a welcoming and secure environment for our guests. You will be the first point of contact for late arrivals, ensuring they feel cared for from the moment they step inside. Your keen eye for detail and proactive nature will ensure the hotel is pristine, safe and ready for the day ahead. This role is perfect for someone who takes pride in a job well done and enjoys working both independently and as part of a close-knit team.

Main Responsibilities

Guest Services & Night-Time Operations

Welcome, check in, and assist late-night arrivals with a warm and professional manner.

Provide a limited bar service and prepare/deliver room service orders.

Assist with basic setup for weddings and events as required.

Support the Night Supervisor with guest requests and incident reporting.

Safety, Security & Maintenance

Conduct regular security, safety, and cleanliness patrols of the hotel.

Handle basic maintenance issues or report them promptly to the relevant department.

Cleanliness & Presentation

Maintain a clean, tidy, and welcoming reception area.

Oversee cleaning and deep-cleaning tasks in all public areas.

Administrative Duties

Assist with nightly audits and preparation of morning reports.

Provide a clear and helpful handover to the early morning team.

What We're Looking For

A reliable, proactive individual with a guest-first mindset

Excellent communicator and a friendly, welcoming presence

Ability to work independently and use initiative

Hands-on and willing to help with a variety of practical tasks

A keen eye for detail and pride in maintaining high standards

A calm and helpful approach, especially under pressure

Willingness to learn about fire safety, health and safety procedures

Guided by our values: Kindness, curiosity, adaptability and delivering magical service with a future focused outlook.

Previous experience in a similar role is beneficial, however not essential. We are more interested in your positive attitude, willingness to learn, and dedication to providing outstanding service.

Ready to be Part of our Nights Team?

If you're dependable, hands-on individual who loves helping people and ensuring everything runs smoothly, we want to hear from you.

Apply by: 10th November 2025
Send your CV and short cover letter to: careers@gretnagreen.com

Job Types: Permanent, Full-time

Work Location: In person