Job Description

Job Ref:

CHE1908

Branch:

Cheval Knightsbridge

Location:

Cheval Knightsbridge, London (South West)

Salary/Benefits:

Competitive Salary including company benefits and Service Charge

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5/7 days with weekend work

Hours per week:

40hrs

Posted date:

29/01/2026

Closing date:

14/03/2026

Cheval Collection is currently recruiting a Housekeeping Office Coordinator for a cluster role. You will be responsible for all the housekeeping coordination for two of our residences, Cheval Knightsbridge and Cheval Phoenix House.



As the Housekeeping Office Coordinator, you will be responsible for all the housekeeping coordination and will serve as the first point of contact for guests and other departments regarding housekeeping. You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using the workforce management software you will manage shift coverage and analyse data.



Coordination with housekeeping supervisors and external contractors, as well as liaising with Reservations for scheduling maintenance, will be key. You will allocate work, prepare daily section sheets, and assist with cleaning when needed. Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks.



You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected.

We want you to apply for this role, if when it comes to work if you...........

Have supervisory experience in a 5 star or luxury environment Have the ability to delegate and prioritise workload of self and others Have experience in maintaining high levels of cleanliness Take pride in what you do Have a good eye for detail/if you are good at noticing small but important things Be a confident communicator Have a positive attitude in everything you do

In return we can offer you...........

A competitive salary + Service Charge Company Sick pay 30 days annual leave (increasing with service, including bank holidays), additional day for Birthday and Volunteering Life Assurance Contribution to personal pension (after 3 months) Season Ticket Loan Learning and Development programs Colleague, Family and Friends Discount Rates Long Service Recognition And many more benefits!

If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Housekeeping Office Coordinator role now!

Helpful to know............

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.



A basic disclosure (DBS Check) will be requested in the event of a position being offered.


Cheval Knightsbridge apartments are situated in various locations around the Knightsbridge village, usually no more than two minutes' walk from our 24-hour reception at 15 Cheval Place. Each apartment is full of character; with every mews house, townhouse, apartment or cottage boasting its own personality and style of decor. You'll be captivated by colourful feature walls, floral patterns and hanging paintings that blend the contemporary with the traditional.