Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

The Implementation Director is responsible for providing overall service delivery for complex business needs including technical project planning, management, and execution for JLL clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. Managing a team of project managers through all phases of service delivery including analysis and design, configuration, and build, testing and training, and deployment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Evaluates complex requirements among multiple stakeholders and interprets requirements needed to complete deliverable.

Create initial project proposals, project charters, and statements of work

Create and manage delivery control documentation, including requirements documentation, work plans, timelines, budgets, resource plans, and knowledge transfer plans

Manage project team, including analysts, implementation specialists, report developers, and testers

Manage budgets

Manage and report delivery risks and issues

Manage change control process

Manage user acceptance testing and release plans

Manage communications with stakeholders, business transition team, and business and IT management

Participate in business-led change management processes

Maintain thorough knowledge of customer segments and customer needs

Maintain thorough understanding of product features and functionality

Oversee application configuration and support while liaising with architecture, infrastructure, and engineering

Assist in documenting business needs and identifying appropriate technology solutions designed to meet business capability

Define and document functional and technical requirements and assist in defining business requirements

ORGANIZATION RELATIONSHIPS
Interfaces with customers across multiple business units. Works with various IT functional areas, including engineering, product, technology vendors, and transition teams as necessary for service delivery. Works with business leads for technology planning and management.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities:

IT Project management w/concentration on software delivery management

Yardi expertise required

Demonstrated expertise in managing teams of analysts, report developers, testers, and project managers

Ability to translate complex solutions into simplified visuals per audience needs

Demonstrated expertise in CRE services and applications

Business analysis and requirements gathering

Budget and resource management

Relationship management and communications

Proven ability to navigate in a large matrix organization

Excellent attention to detail

Self-motivated, able to set priorities and work autonomously

Customer service focus

Knowledge and experience in real estate industry preferred

Minimum Experience

Minimum of 10 years of work experience in IT industry or department

Minimum of 7 years of work experience in leading IT programs and teams

Experience in managing simultaneous complex projects from inception to successful completion

Excellent communication skills (fluent in English written and spoken)

Experience in SQL to write ad hoc queries, investigate data fees or debug stored procedures, create views and stored procedures a plus

Working knowledge of ETL workflow tools and familiarity with API\xe2\x80\x99s (JSON, SML)

Educational Level /Certifications

Bachelor\xe2\x80\x99s degree required, MBA preferred, preferably in information systems, computer science, or business administration

PMI or equivalent certification

ITIL certification or demonstrated experience preferred

Six Sigma certification or exposure preferred

Change management certification preferred

Location:

Remote \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle