Job Description

Details

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Reference number

428022

Salary

26,840
26,571 per annum. Rising to 26,840 per annum on successful completion of probation.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Administrative Officer
C1 APT

Contract type

Permanent

Business area

Ofsted Academy

Type of role

Administration / Corporate Support

Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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2 Rivergate, Bristol or Piccadilly Gate, Manchester

About the job

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Job summary

We are recruiting for a Inspection Training Admin Support (Apprentice) to join our Ofsted Academy Team.

This role lies within the wider Ofsted Academy team and will be focused on supporting training activities. The role involves administering and supporting the delivery of Ofsted's training activities, ensuring work is of a consistent high quality. The role includes responding to customer queries and providing high quality customer service.


This is a fantastic opportunity to further your experience in Ofsted's well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

About the apprenticeship

You will undertake a fully funded Level 2 Customer Service Practitioner, 12 months progressing to Level 3 Apprenticeship qualification in Business Administration. The apprenticeship training programme will take 18 months to complete. Over this time, you will develop skills and knowledge that will support you in a wide range of duties.


When you start the apprenticeship, you will have a tutor to help you make the most of the training programme.


Every 6 to 8 weeks, you will have one-to-one sessions with a tutor. You will think about how to apply your learning to workplace scenarios. This will help you to build up a useful portfolio of tools and techniques.


Over the course of your apprenticeship, you will spend at least of 20% of your working time (one day a week) completing off-the-job learning.

Eligibility

This apprenticeship is open to graduates. Please note that candidates must not already hold, or be working towards, a qualification at an equivalent or higher level in this field (Customer Service or Business Administration).

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Qualifications

GCSE Maths and English at grade C/4 or above or equivalent qualification (Essential).

Behaviours

We'll assess you against these behaviours during the selection process:


Managing a Quality Service Communicating and Influencing Delivering at Pace Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:


Provision of high-quality administrative support in a fast-paced office environment, following set processes and procedures and delivering to targets. Successful and effective communication with internal and external contacts; explaining processes and giving accurate information in response to enquiries. Understanding and successful application of strong IT skills, including use of the Microsoft Office suite.

Benefits

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Alongside your salary of 26,840, Office for Standards in Education, Children's Services and Skills contributes 7,775 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Full details of the benefits available can be found in our Ofsted Offer brochure.


Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident - Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

Application and Shortlisting:

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification.



You will also be asked to provide information within the "Employer/Activity History" section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Interview

Candidates who pass the benchmark at the shortlisting stage will be invited to an interview at where they will be assessed against a mixture of the Civil Service behaviours and the experience skills set out in section 3 of the job specification.


Interviews will be held during the

w

eek commencing Monday 13 October 2025

at

2 Stephenson Street, Birmingham, 2 Rivergate, Bristol or via Microsoft teams

.


Format of the interview will be confirmed near the time of the interview.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : People Services Delivery Team Email : Jobs@ofsted.gov.uk Telephone : 03000 131 487
#

Recruitment team

Email : Jobs@ofsted.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles, which can be found at:





If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at jobs@ofsted.gov.uk in the first instance.


If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at:


https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/