Job Description

We are a Stonemasonry company based in Margate, who are fast growing, progressive and modern. We have a strong focus on customer service, and need a new member of the team to schedule our growing customer appointments and manage our survey and installation teams during this growth!

The Stone Man is an equal opportunity company, we are proud to have a diverse team with varied backgrounds which ensure a unique working environment. Please contact us for more information surrounding our ethos and we would be delighted to share with you!

Job Overview

We are seeking a highly organised and detail-oriented Installation Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our showroom office and workshop, liaising with customers and maintaining our customer database, planning and scheduling the work plan for the whole team, and the production schedule. The successful candidate will be responsible for ensuring that all installations are executed efficiently, safely, and to the highest quality standards. This position requires excellent communication skills, proficiency in google suite, and a strong ability to multitask.

Responsibilities

This role in its entirety is to look after the customers from order placed to installation completion. Liaise with clients, contractors, and suppliers to ensure clear communication throughout the project lifecycle. You would be in conversation with these customers leading up to the work being scheduled. Systems like monday or the like would look to reduce the manual email and telephone workload we are currently experiencing. Ensure installations are monitored and carried out in compliance with safety regulations. Resolve any issues or conflicts that arise during the installation process in a timely manner. You would look to schedule all appointments in the Production, Manufacture and Installation schedule: Relay appointments to team and customers. Implement best practices for time management within the team to enhance productivity. Make the most of the team when they are in certain postcodes, conglomerating work. Coordinate schedules, appointments, and meetings for staff members and customers as required. Manage day-to-day operations including: Maintain inventory of workshop and fitting team supplies, placing orders when necessary. Work closely with the accounts team to secure organisation in accounting tasks and financial record keeping. Keep on top of files updating including the production schedule, Google Suite Sheets, and potentially Monday.com Update the customer systems with daily changes, and communicate with the customers and teams daily through emails, phone calls and the business whats app. Handle incoming calls with professionalism, demonstrating excellent phone etiquette. Undertake a review of current systems, and go through a process with team to implement better systems and ideas. We would review workload after 4 weeks in the role, potentially adding an additional role to begin to purchase materials from our UK suppliers, working closely with Anna/Rob.

Experience

Proven experience in a similar position is preferred. Strong organisational skills with the ability to prioritise tasks effectively. Familiarity with Google Suite and some experience within team organisation is advantageous. Excellent verbal and written communication skills are essential. Ability to work independently as well as part of a team in a fast-paced environment.
If you are a motivated individual looking to contribute to a dynamic team while developing your administrative skills, we encourage you to apply for this exciting opportunity as an Office Administrator for The Stone Man.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Free parking
Schedule:

Monday to Friday
Work Location: In person