Job Description

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.


We're now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.


If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.

As an Internal Communications Officer, you will:

Internal Communications Planning

- Own and deliver PDSA's internal communications plan, ensuring alignment with organisational strategy and support for employee engagement initiatives.

Content Creation & Channel Management

- Manage a wide range of communications channels, ensuring content is timely, branded, accessible, and consistent with PDSA's tone and values.

Stakeholder Collaboration

- Work closely with key stakeholders to design and implement impactful communication activities, campaigns, and organisational updates.

Support for Leadership Communication

- Advise senior leaders and directors on effective internal communication practices, messaging strategies, and opportunities for innovation.

EDI Integration

- Partner with Equality, Diversity, and Inclusion groups to ensure communications are inclusive and reflective of PDSA's commitment to diversity.

Impact Measurement & Continuous Improvement

- Evaluate communication effectiveness and use insights to continuously improve engagement and alignment with organisational goals.

We're seeking someone with:

Internal Communications Expertise

- Proven experience managing internal communications, including campaign development and delivery across varied platforms.

Strong Content Creation Abilities

- Skilled in crafting engaging, relevant, and inclusive content tailored for diverse employee audiences.

Organisational & Self-Management Skills

- Ability to manage a complex and shifting workload independently, while maintaining high standards of quality and accuracy.

Stakeholder Relationship Building

- Demonstrated ability to work collaboratively across departments and engage with senior leaders to influence messaging.

Knowledge of EDI and Change Communication (Desirable)

- Experience embedding Equality, Diversity, and Inclusion strategies and understanding of change management communication.

Professional Development & Sector Knowledge

- Membership in a relevant communications professional body and understanding of best practices in internal engagement (desirable).

Why Join Us?

At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued:

Remote and flexible working options to suit your lifestyle. 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year. An additional Wellbeing Day, so you can recharge whenever you need it. Generous pension schemes, starting at 5% contributions and increasing up to 10%. Life Assurance policy (4x annual salary) to give you peace of mind. Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.


We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.


To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.