As a Junior Call Centre Advisor, you'll be the first point of contact for potential and existing customers. You'll handle inbound and outbound calls, provide product or service information, and support sales and marketing efforts by delivering excellent customer experiences.
Key Responsibilities
Handle inbound and outbound customer calls in a professional manner
Provide accurate information about products, services, and promotions
Assist in generating interest in client campaigns
Maintain detailed and accurate records of customer interactions
Meet daily and weekly targets for calls and customer engagement
Collaborate with team members and managers to improve performance
Follow scripts and guidelines while maintaining a natural and engaging tone
Gather customer feedback and report trends to the marketing team
Requirements
Excellent verbal communication and listening skills
A friendly, confident, and professional telephone manner
Ability to stay calm under pressure and handle objections positively
Basic IT skills and experience using call handling systems (training provided)
Willingness to learn and grow within the role
What We Offer
Supportive training and onboarding process
Opportunities to progress into senior roles
A positive, team-focused working environment
Regular team incentives and social events
Ready to start your career in a supportive marketing environment? Apply now and take the first step as a Junior Call Centre Advisor!