As a Junior Call Centre Agent, you will be the first point of contact for customers via telephone, supporting marketing campaigns by handling inbound and outbound calls. This role is perfect for someone with excellent communication skills who wants to start a career in marketing and customer engagement.
Key Responsibilities:
Make outbound calls to potential customers to promote products and services
Handle inbound calls and respond to customer enquiries professionally
Record accurate customer information and update databases
Support sales and marketing targets through effective communication
Work closely with the team to meet daily and weekly call targets
Maintain high levels of customer service and professionalism
Adhere to company policies and relevant regulations
What We're Looking For:
Clear and confident telephone manner
Strong communication and listening skills
Ability to stay positive and professional under pressure
Good organisational skills and attention to detail
A willingness to learn and develop in a team environment
Previous call centre or customer service experience is an advantage but not essential
What We Offer:
Full training and ongoing support
Opportunities for career progression within marketing and sales
Friendly and inclusive company culture
Exposure to high-profile marketing campaigns and clients
How to Apply:
If you're ready to start your career in marketing and enjoy speaking to people, apply now with your CV and a brief cover letter explaining why you're interested in the Junior Call Centre Agent role.