Job Description

Role Overview:

As a

Junior Customer Service Advisor

, you will be the first point of contact for customers, playing a vital role in ensuring client satisfaction. This is an exciting opportunity for someone who is personable, enthusiastic, and eager to develop their career in a people-focused, marketing-driven environment.

Key Responsibilities:

Engage directly with customers to provide accurate information about our clients' products and services Handle customer queries and resolve issues in a friendly and professional manner Represent client brands at marketing events and on-site campaigns Work closely with the marketing team to support customer engagement goals Provide feedback on customer interactions to improve service delivery Maintain up-to-date knowledge of client offerings and campaign developments Ensure all customer interactions reflect a high standard of service and professionalism

Requirements:

Strong communication and interpersonal skills Positive attitude and willingness to learn Ability to work well in a team and independently Confident engaging with customers face-to-face No prior experience required - full training provided

What We Offer:

Full training and ongoing development A clear pathway for career progression Friendly and supportive team environment Regular team socials, incentives, and bonuses Opportunity to work with some of the UK's most recognisable brands

If you're passionate about helping people, excited about marketing, and ready to kick-start your career - apply now to become a Junior Customer Service Advisor!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Company pension Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Liverpool L2 1TS (required)
Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025