As a Junior Customer Service Assistant, you'll be the first point of contact for customers and clients, providing support, answering queries, and representing our brand in a professional and friendly manner. This is a fantastic opportunity for someone looking to begin their career in customer service within a vibrant marketing environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
Assist customers with product or service-related questions
Resolve complaints with empathy and professionalism
Collaborate with marketing and sales teams to ensure smooth customer experiences
Update internal systems and customer records accurately
Provide feedback to improve services and customer engagement strategies
Attend training sessions to stay up to date on company campaigns and products
Requirements
No previous experience required - full training provided
Excellent communication and interpersonal skills
A positive attitude and willingness to learn
Strong organisational skills and attention to detail
Ability to stay calm under pressure and resolve issues effectively
Basic IT skills (Microsoft Office; CRM knowledge is a plus)
A team player who thrives in a fast-paced environment
What We Offer
Ongoing training and development
Clear career progression paths
Supportive team culture
Incentive schemes and team rewards
Exposure to exciting marketing campaigns and clients
Regular team socials and networking events
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!