As a Junior Customer Service Assistant, you'll play a vital role in maintaining strong relationships with customers, assisting with enquiries, and providing friendly, timely, and professional support. This is a fantastic opportunity for someone looking to gain experience in a marketing-focused environment while developing key customer service skills.
Key Responsibilities
Respond to customer enquiries via phone, email, and in person
Resolve issues promptly and professionally, escalating when necessary
Provide product/service information with confidence and accuracy
Record customer interactions and feedback in internal systems
Support the wider marketing team by gathering customer insights
Maintain a high level of professionalism and brand knowledge
Ensure customer satisfaction and contribute to a positive brand image
Requirements
Excellent communication and interpersonal skills
Friendly, patient, and solution-oriented approach
Basic IT skills and the ability to learn new systems
Strong attention to detail and ability to multitask
Ability to work both independently and as part of a team
A positive attitude and willingness to learn
What We Offer
Full training and ongoing support
Opportunities for growth and career progression
A collaborative and inclusive team culture
Exposure to exciting marketing campaigns and client brands
If you're enthusiastic, people-focused, and ready to take your first step in the marketing industry, we'd love to hear from you! Apply now to join our team.