As a Junior Customer Service Assistant, you will provide frontline support to customers, assist with enquiries, and help maintain positive client relationships. This role is perfect for someone looking to start a career in customer service within a dynamic marketing environment.
Key Responsibilities
Respond promptly and professionally to customer enquiries via phone, email, and chat
Provide clear and accurate information about marketing services and campaigns
Assist in resolving customer issues or escalate to senior staff when necessary
Maintain accurate records of customer interactions and feedback
Support the marketing team with administrative tasks and customer insights
Help ensure a positive customer experience at all touchpoints
What We're Looking For
Excellent communication and listening skills
Friendly, approachable, and patient attitude
Strong organisational skills and attention to detail
Ability to work well under pressure and manage multiple tasks
Willingness to learn and grow within the company
Previous experience in customer service is a bonus but not essential
What We Offer
Full training and development opportunities
Supportive team environment
Career growth within marketing and customer service
Interested in launching your customer service career in marketing?
Apply now to join our friendly and ambitious team.