The Junior Customer Service Associate will be the first point of contact for client inquiries and support. This role is ideal for someone with strong communication skills who enjoys helping others and wants to build a career in marketing and client relations.
Key Responsibilities:
Handle incoming customer inquiries via phone, email, and chat professionally and efficiently
Provide accurate information about our services and campaigns
Assist clients with questions, complaints, and requests, escalating issues where necessary
Maintain detailed records of customer interactions in the CRM system
Support the sales and marketing teams by relaying customer feedback and market insights
Collaborate with internal teams to resolve client issues promptly
Contribute to the continuous improvement of customer service processes
Requirements:
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to remain calm and professional in challenging situations
Good organisational skills and the ability to multitask
Proficiency with Microsoft Office and willingness to learn CRM software
A positive attitude and eagerness to learn about marketing and client management
Previous customer service experience is a plus but not essential
What We Offer:
Comprehensive training and ongoing support
Opportunities for professional development and career progression
A friendly and inclusive work environment
Regular team activities and rewards for excellent performance
How to Apply:
Please send your CV and a cover letter explaining why you're a great fit for this role