As a Junior Customer Service Associate, you'll be the frontline of communication between our brand partners and their customers. Whether it's assisting with product enquiries, resolving basic concerns, or promoting brand values, you'll play a key role in creating positive customer experiences.
Key Responsibilities:
Engage with customers in-person, over the phone, or via email as part of campaign activity
Deliver clear, friendly, and professional responses to questions and queries
Assist with onboarding and customer follow-ups to ensure satisfaction
Maintain accurate records of customer interactions and feedback
Support marketing campaigns by providing product/service knowledge
Escalate issues to supervisors when necessary, following proper procedures
Collaborate with team members to meet customer service and campaign goals
What We're Looking For:
Strong communication and interpersonal skills
Friendly, enthusiastic, and confident personality
Ability to multitask and remain calm under pressure
Keen attention to detail and a customer-first mindset
Interest in marketing, promotions, and brand representation
No previous experience required - full training provided
What We Offer:
Full on-the-job training and mentoring
Career development opportunities within marketing and client services
A dynamic and supportive work environment
Weekly incentives, team socials, and recognition for high performance
Exposure to major brands and national campaigns
How to Apply:
Think you've got what it takes to deliver exceptional customer experiences while growing your career in marketing? Apply today with your CV and a short note about why you're interested in this opportunity.