, you will be an essential part of our customer service team, handling client inquiries and providing support related to our marketing campaigns and services. You will play a key role in maintaining strong client relationships and contributing to the smooth delivery of our marketing projects.
Key Responsibilities
Respond promptly and professionally to customer enquiries via phone, email, and other communication channels
Assist clients with questions about marketing services, campaign details, and account information
Log and track customer interactions accurately in the CRM system
Collaborate with internal teams to resolve client issues efficiently
Support the onboarding process for new clients
Help identify opportunities to improve client satisfaction and service delivery
Maintain up-to-date knowledge of the company's marketing services and industry trends
Assist with administrative tasks related to customer service and client accounts
Requirements
Excellent verbal and written communication skills
Strong interpersonal skills with a customer-focused approach
Ability to manage multiple tasks and respond to enquiries in a timely manner
Basic understanding or interest in marketing is advantageous
Proficiency with Microsoft Office and familiarity with CRM systems
Problem-solving mindset and attention to detail
Willingness to learn and develop within a fast-paced marketing environment
Previous experience in customer service is a plus but not mandatory
What We Offer
Comprehensive training and development opportunities
A supportive and collaborative team environment
Exposure to the marketing industry and client management
Clear pathways for career progression
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we would love to hear from you!