to join our growing marketing team. You will play a vital role in delivering excellent customer support and ensuring our clients receive the best possible service throughout their journey with us.
Key Responsibilities
Respond to customer enquiries promptly via phone, email, and online chat
Assist clients with information about marketing campaigns, services, and promotions
Maintain accurate records of customer interactions and transactions in the CRM system
Work closely with the marketing and sales teams to resolve client issues and improve service delivery
Support day-to-day customer service operations and administrative tasks
Escalate complex queries to senior team members when necessary
Contribute to improving processes to enhance the overall customer experience
Skills and Qualifications
Strong communication skills, both written and verbal
Friendly, approachable, and customer-oriented mindset
Ability to handle multiple tasks and work efficiently in a fast-paced environment
Basic knowledge of Microsoft Office and CRM systems preferred
Previous customer service experience is a bonus but not essential
A willingness to learn and develop within the marketing industry
What We Offer
Full training and ongoing support
Opportunities for career growth within the company
A positive and collaborative work environment
Exposure to the marketing industry and client management
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.