We are looking for a motivated Junior Customer Service Associate to join our marketing team. In this role, you will be the first point of contact for clients and customers, providing excellent support and ensuring their needs are met promptly and professionally. This position offers a great opportunity to develop your customer service skills while gaining insight into the marketing industry.
Key Responsibilities
Respond to customer enquiries via phone, email, and chat with professionalism and efficiency
Assist clients with information about marketing campaigns and services
Maintain accurate records of customer interactions and update databases accordingly
Collaborate with marketing and sales teams to ensure customer satisfaction
Handle customer complaints and resolve issues or escalate when necessary
Support administrative tasks related to customer service operations
Skills and Qualifications
Excellent communication and interpersonal skills
Friendly, patient, and customer-focused attitude
Ability to multitask and manage time effectively
Basic computer literacy and familiarity with CRM systems
Previous customer service experience is advantageous but not required
What We Offer
Training and professional development opportunities
A positive and supportive working environment
Potential for career progression within the company
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.