Job Description

Role Overview:

As a Junior Customer Service Representative, you will be the first point of contact between our clients and their customers. Your role will focus on providing friendly, helpful, and informative service across multiple platforms - whether at promotional events, over the phone, or in person.

Key Responsibilities:

Interact with potential and existing customers to provide information about products and services Represent client brands professionally and enthusiastically at live events or campaign locations Respond to customer enquiries and resolve basic concerns efficiently Record customer feedback and support campaign reporting Assist in setting up event stands and marketing displays Collaborate with team members to achieve customer satisfaction and campaign goals Maintain a positive and approachable attitude at all times

What We're Looking For:

Excellent communication and interpersonal skills Friendly, outgoing personality with a customer-first mindset Basic problem-solving skills and attention to detail Ability to work in a team and independently Willingness to learn and grow in a marketing and sales-focused environment Previous customer-facing experience is a plus, but full training is provided

What We Offer:

Full training and development from day one Opportunities for career progression in marketing, events, or management A dynamic and supportive team environment Incentives, team socials, and recognition programmes The chance to represent exciting brands across the UK

How to Apply:

Interested in kick-starting your career in marketing and customer service? Send us your CV and a short cover letter explaining why you're the perfect fit for this role.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, LS7 3JB (required)
Work Location: In person

Application deadline: 15/06/2025
Expected start date: 16/06/2025