Job Description

Role Overview

As a

Junior Customer Service Representative

, you will play a key role in supporting our marketing campaigns by ensuring all customer interactions are handled efficiently, positively, and professionally. This entry-level role is ideal for someone passionate about customer care and looking to build experience in a fast-paced, people-driven environment.

Key Responsibilities

Interact with customers via phone, email, and face-to-face at marketing events Respond to queries about promotions, services, and campaigns in a clear and friendly manner Maintain an up-to-date understanding of marketing campaigns to provide accurate information Assist with resolving complaints or concerns quickly and professionally Collect and record customer feedback to help improve future campaign performance Work closely with marketing and events teams to align on customer engagement goals Maintain a high standard of professionalism in all communications

Requirements

Excellent communication and interpersonal skills Friendly, approachable, and customer-focused Ability to work well in a team and adapt to a fast-changing environment Good problem-solving skills and attention to detail Eagerness to learn and grow within the marketing industry Previous experience in customer service is desirable but not required

What We Offer

Full training and onboarding Career progression opportunities within marketing and events A supportive team and inclusive work environment Opportunities to represent exciting brands and campaigns Regular team incentives and social activities
If you enjoy helping people and want to start a career in customer service and marketing,

apply today and take the first step with us!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Sheffield S1 4QZ (required)
Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025