Job Description

Role Overview:

As a Junior Customer Service Representative, you will be the first point of contact for customers, providing support, answering queries, and helping drive customer satisfaction. You will play a vital role in supporting our marketing campaigns and ensuring a high standard of service.

Key Responsibilities:

Engage with customers through inbound and outbound calls. Answer customer questions, resolve issues, and provide detailed product or service information. Support sales initiatives by identifying customer needs and offering relevant solutions. Accurately maintain customer records and update systems. Work towards customer satisfaction, retention, and team performance goals. Gather feedback from customers to support continuous improvement. Represent the company and our clients with professionalism and positivity.

Skills and Attributes:

Excellent verbal communication and interpersonal skills. A proactive, friendly, and customer-first attitude. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail.

What We Offer:

Full training and continuous support. A fun, friendly, and energetic team culture. Clear pathways for career development and progression. Regular social events and recognition for achievements.
If you are motivated, customer-focused, and eager to grow your career in a dynamic direct marketing environment, we would love to hear from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

South East London, Greater London (required)
Work Location: In person

Application deadline: 02/07/2025
Expected start date: 02/07/2025