Job Description

Junior Customer Service Representative

Job details

Salary

Dependent on experience

Job type

Full-time - Employed (37.5 hours)

Full

Arton Plumbing & Heating, a family-run business based in Maidstone, is currently looking for a Junior Customer Service Representative to join our growing team. This is an excellent opportunity for someone looking to start or grow their career in customer service within a supportive and hands-on environment.

We are looking for a motivated individual with a positive attitude, strong communication skills, and a willingness to learn. Previous experience is helpful but not essential - we value enthusiasm, attention to detail, and a commitment to providing excellent customer care.

Key Responsibilities:

Supporting customer service operations by answering incoming calls and emails in a polite and professional manner Assisting with scheduling and coordinating appointments for our engineers Helping to prioritise customer needs based on urgency and location Updating and maintaining accurate customer records and service logs Carrying out general administrative duties such as responding to inquiries and supporting team members with day-to-day office tasks
This is a fantastic opportunity to become a valued member of our friendly team and grow your skills within a supportive business that takes pride in its people and customer relationships.

Be part of our story:

At Arton Plumbing & Heating, your work makes a real difference - not just to our business, but to the community we serve. We're looking for someone eager to grow, ready to make an impact, and excited to be part of our growing family. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

This is the optimum time to join our team on a permanent basis with a great working environment and commitment to deliver the best service possible to our customers.

Benefits

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a range of fantastic benefits to support you in both your personal and professional life.

Private health care - Vitality Health Insurance

Company pension scheme

Company events and days out

Office based in picturesque Turkey Mill, Maidstone

Requirements

Excellent customer services skills with a friendly, professional manner

Excellent spoken and written English

Excellent attention to detail, accuracy & problem-solving skills

Good organisational skills

Proficient in Microsoft Office (Outlook, Excel, Word etc)

Proactive with a can-do attitude

Ability to work well independently or as part of a team

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Maidstone ME14 5PP: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 31/07/2025