Job Description

Role Overview

As a Junior Customer Service Representative, you will serve as the face and voice of our campaigns, engaging with customers to provide support, answer queries, and represent our clients in a professional, friendly manner. This is an entry-level position with room to grow into more senior roles within the company.

Key Responsibilities

Act as the first point of contact for customers via phone, email, or in person Respond to customer queries with efficiency, accuracy, and professionalism Represent client brands with confidence and enthusiasm Resolve issues or escalate them to the appropriate team when needed Keep accurate records of interactions using our CRM systems Support marketing teams with customer-related feedback and insights

Requirements

Strong verbal and written communication skills Friendly and approachable manner Ability to handle multiple tasks and stay organised under pressure Willingness to learn and grow within the role Previous customer service experience is helpful but not essential

What We Offer

Comprehensive training and ongoing support Opportunities for progression in customer service or marketing roles A vibrant, inclusive team culture Team-building events and recognition schemes

If you're a people person with a passion for helping others and a desire to kickstart your career in a thriving marketing environment, we'd love to hear from you. Apply now!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Manchester M2 6LW (required)
Work Location: In person

Application deadline: 01/06/2025
Expected start date: 02/06/2025