Job Description

JOB TITLE: Lettings Team Manager

PQE: 2+ years in a similar role

LOCATION: Lancashire, Burnley BB12

SALARY: -35,000 - 40,000 (dependant on experience)

HOURS: 8:30am to 5:00pm

Company Overview

We are a family-owned Group of Companies with over 30 years' experience in property management - both in the UK and internationally. The company you will be joining is part of our Group (Find UK Property, Rent UK Property & Sell UK Property), and has been operating successfully for over 12 years.

What We Do

We provide a fully client-based, serviced approach to property investment. Our model involves acquiring properties from the open market, renovating them to a set standard, passing them to our lettings department for management, and reselling them to investors.

All functions are carried out in-house -- from Property Surveying and Renovations to Lettings, Legal, and Sales & Marketing.

Our success has been recognised on BBC's Homes Under the Hammer, where we've been featured seven times.

Our Core Values

Teamwork & Collaboration:

We foster a cooperative environment that enhances creativity, productivity, and problem-solving.

Ownership & Accountability:

We take pride in our work and understand the impact of our actions on the company's success.

Customer Focused:

Our priority is to exceed client expectations by building strong, lasting relationships.

Integrity, Honesty & Trust:

We maintain a culture of credibility and ethical conduct.

Hard Work:

Our commitment to excellence drives us to overcome challenges and achieve our goals.

The Role

We are looking for a motivated and passionate individual to be responsible for the day to day running of our lettings department. In this key role you will assist the Head of Lettings and be responsible for the supervision of the responsive operational activities associated within the lettings and collections department.

Key Experience

Team Manager experience Experience of Northwest property market and tenants is key Dealing with tenants who are either on benefits or universal credit Must have excellent IT skills ARLA qualifications would be beneficial

Key Duties

Manage staff (sickness, holidays, ensuring HR procedures followed and staffing issues etc.) Manage a team Meet Lettings monthly targets. Manage the legal, solicitor and council cases. Mange the collections team and meet monthly targets. Carry out regular one to ones with staff. Motivate, coach and train staff as well as supporting them in their daily tasks. Ensure resources are being utilised efficiently (resource management). Ensure the department provides high levels of customer service. Responsibility for all letting's activities (marketing, enquiries, viewings, inventories, sign ups, TDS paperwork, post tenancy actions etc.). Ensure all legal compliance tasks are adhered to. Regular quality checks to ensuring all works are carried out to the required standard and all protocols and procedures are followed Core departmental targets are met Reporting on key statistics and figures in preparation for management meetings Any other administrative duties/projects required as per business needs
In return, the candidate will benefit from

Free daily breakfast and monthly payday lunch Company events and regular "treat days" Private medical care and professional development support Regular 1-to-1 reviews and clear career progression path Mileage fully covered for work-related travel Additional pay for Saturday work Free on-site parking and canteen 32 days holiday (including bank holidays) Work for a well-established and reputable company featured on BBC's Homes Under the Hammer*

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Casual dress Company pension Discounted or free food Free parking On-site parking Referral programme
Work Location: In person