Job Description

Library Support Assistant Apprentice

24 hours per week, including some weekends

10.00 - 12.21 per hour (age dependent)

We are looking for someone to join our friendly team to deliver excellent customer service to our library customers and visitors, ensuring all information, services and resources are available and promoted to members of the public.

We are looking for someone to provide information, support, advice and assistance to customers and potential customers being the first point of contact for members of the public and all other visitors to the library.

You must be organised, able to plan ahead, be adept at managing demanding deadlines under pressure and have strong word processing and attention to detail skills. A good team player who can use their own initiative and innovation to help us improve our systems and processes and the confidence and ability to plan and deliver events to promote both the library and wider Active Luton offer would be an asset.

Duties will include:

- Engaging and communicating with customers, assisting them in a wide range of daily library tasks such as registration, answering queries, floor walking and supporting them to use the digital services.

- Supporting the delivery of a wide range of activities and events for both children and adults.

- Carrying out administrative tasks and routine stock work associated with the library such as inputting, adding, amending and deleting data to maintain accurate records and monitoring, auditing, electronic receipting of new stock, sorting, shelving and general tidying.

- Operation of cash registers/computerised management system/ email, using windows based packages.

- Undertake duties relating to cash floats and monies received maintaining accurate records of such transactions, security and audit trails from all areas of library business.

The apprenticeship has a duration of 18 months and on successful completion could potentially lead to a contractual position.

24 hours per week

Wednesday - 12.45-18.15
Thursday - 08.45-18.15
Friday - 12.45-18.15
Saturday 09.15 - 13.15

Employee benefits:
19,293 - 23,557 per annum pro rata (age dependent)
Pension
Free swimming
Heavily discounted gym membership
Cycle to work scheme
Employee Assistance Program

*Great Place To Work Certification(TM) is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognised worldwide by employees and employers alike and is the global benchmark for identifying and recognising outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

Qualifications required;

- Functional skills Level 1, GCSE grades D/3 or above in English and Maths.

Due to the nature of this post the successful candidate will be subject to an enhanced DBS check.

Please upload a current CV and a document detailing how you meet the selection criteria for the role using the link below

https://activelutonhr.my.site.com/xcdrecruit__Site_ExternalPositionDetails?id=a1zPz000007t3fZ

Closing date: Friday 20 June 2025, 11:59pm

Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.

Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.

As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.

Job Types: Part-time, Apprenticeship

Pay: 10.00-12.21 per hour

Expected hours: 24 per week

Benefits:

Company pension Cycle to work scheme Gym membership
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 20/06/2025
Reference ID: VAC-0416