Job Description

Responsibilities:

Collaborate with internal teams to ensure seamless customer experience and service excellence A proactive, professional attitude with a passion for delivering exceptional customer service. Liaising with transport and partners to ensure customer requirements are communicated and met Ensure all administration (including pricing) and paperwork is completed accurately Input of accurate information into SAP and excel worksheets Experience in Exporting goods via road and sea freight Ensure all freight is accurately documented and compliant Pro-actively handle the processing of all sales order types To assist Ops Planning with accurate information and customer requirements to meet on time in full to all stakeholders, internal and external. Keeping up to date on current Export Rules & Regulations Provide Export documentation: Packing Lists, Commercial Invoices etc. Order progressing; managing and tracking customer order books Support with Sales and finance administration Create and update reports Co-ordinate UK and Export hauliers to meet customer demand Assist the Customer Service Manager and Sales team Answering the telephone and emails Ensure Commercial Competition Compliance is understood and maintained

Skill Requirements:

Good organisational skills Time management Keen attention to detail Ability to work quickly and accurately, prioritising workload Proficiency in MS Office, Excel, Outlook & Power Point Knowledge of SAP Ability to work collaboratively within a team environment while also being self-motivated Strong analytical and communication skills Problem solving and customer focused approach * Strong communication and interpersonal skills