Job Description

Job description - Mailroom/Shipping Coordinator

Who is On Verve?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the 'makers of someone's day'.

What is a DayMaker, I hear you asking yourself?

A DayMaker is to have the ability to be the maker of someone's day by understanding the environment you are in. Take ownership of the surrounding areas to create an amazing employee and guest experience.

The Role:

We have a fantastic opportunity for you to join our team as a Logistics Coordinator for one of our clients for their west end office

We are passionate about personality, and we pride ourselves in developing you to be the best DayMaker you can be. So, if you're passionate about giving the best customer service and enjoy being centre stage when giving that personal experience, keep reading!

We bring a fresh approach to the industry by providing service with enthusiasm through our dedicated team of DayMakers.

What does being a Mailroom/Shipping Coordinator look like?

You will spearhead the logistics and guest experience operations, delivery exceptional service to all visitors. Your will be responsible for the below service delivery lines within the Workplace role:

- Shipping and Logistics (Mailroom)

- Events

You will lead the shipping and logistics, while supporting the events and porter team. Your polished presentation, coupled with excellent verbal and written communication skills, will ensure seamless interactions with clients and stakeholders, enhancing the overall experience. Additional information about the role:

Day-to-Day Tasks

Maintain and stock meeting rooms and manage office supplies Coordinate daily shipping activities to ensure timely and accurate shipment of products. Develop and implement shipping policies and procedures to optimize efficiency. Oversee the preparation and handling of shipping documentation.

Logistics Management:

Own this service line, taking full control of this requirement of the workplace operation Plan and manage logistics operations, including inbound and outbound postage, and inventory control. Optimise logistics processes to reduce costs and improve service levels. Monitor and track shipments, addressing any issues or delays proactively.

Customer Service:

Ensure high levels of customer satisfaction by providing timely updates and resolving shipping issues. Collaborate with customer service and sales teams to address customer inquiries and special requests.

Events

Arrange client-requested events and coordinate with the in house events team Ensure all parties are informed and provide out-of-hours support with notice. Practice initiative when assisting and overseeing event set ups

Client Interaction

Maintain open and positive communication with clients. Support client requests and act as the primary contact for issue resolution. Approach communications with a can-do attitude. Provide timely and effective feedback to clients.

It's all about you!

Welcome:

You will be friendly, courteous, and punctual

Customer Experience:

Ensure exceptional customer experience for guests, employees, and the client team.

Ownership:

Take ownership of the surrounding areas to maintain a welcoming and high-standard environment.

Communication:

Communicate effectively with the client facilities team.

Positive Attitude:

Approach tasks with a consistently positive and can-do attitude.

Attention to Detail:

Maintain the space to high standards, ensuring it is well-prepared and inviting.

Commitment to Excellence:

Uphold high standards in both the physical environment and overall customer experience.

Flexibility:

Adapt to the needs of a dynamic workspace, adapting to the needs of clients and users alike

Problem-Solving:

Address and resolve issues promptly to ensure smooth operations.

Event Coordination:

Organize and support events, ensuring all involved parties are well-informed and the environment is adequately prepared.

What will happen next?

If we feel you have the relevant skills to be a DayMaker we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate supreme verve (the next stage of the process)

Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers from a range of backgrounds and we encourage equal opportunities for all.

Find out more: www.on-verve.com or follow us Twitter @On_Verve / Instagram @weareonverve

Monday to Friday:

Between 09:00 - 17:00 (paid lunch)

Work Location:

West End, London

Pay:

17 to 17.50 per hour

Expected hours:

40 per week

Job Type: Full-time

Pay: 17.00-17.50 per hour

Benefits:

Company pension
Ability to commute/relocate:

West End: reliably commute or plan to relocate before starting work (required)
Work Location: In person