Job Description

Role: New Patient Coordinator

Location:

Cheadle Royal, SK8

Salary:

Up to 27,500 per annum, depending on experience

Full-time | Permanent

About Us

Reconstruct is an independent multi-solution provider for Children and Adult services in the public and private sector. With over 34 years' experience working in health and social care, we are proud to deliver

Permanent and Contract

recruitment solutions to social care providers.

Our Client - a Leading UK Fertility & IVF Clinic

Join one of the UK's pioneering IVF and fertility treatment providers, renowned for clinical excellence and exceptional patient care. Based in a modern, purpose-built clinic in Cheadle Royal, this private healthcare provider places a strong emphasis on quality and professional development.

The Role

A rare opportunity has come up to join this leading Fertility & IVF Clinic, as a New Patient Coordinator. You will play a vital role in assisting patients through every step from initial consultation, right through to their treatment. Acting as the first point of contact for new fertility patients. This is a rewarding opportunity that can offer heaps of career potential too.

Key Responsibilities & Duties

Patient relationships: building outstanding rapport with all patients and families, offering compassion and care at all times. Patient communication: skilled in handling a large volume of enquiries via various channels and provide timely, courteous and professional responses via telephone and email. Team collaboration: Facilitating effective communication between departments and clinical teams to ensure a seamless patient experience Patient information: verifying patient data and personal information according to internal policy and GDPR, maintaining confidentiality at all times Quality assurance: adhering to relevant authorities and governing bodies, and internal policies and procedures Events: proactively engage and promote the organisation at conferences, events and across social media platforms

What We're Looking For:

Exceptionally empathetic with a genuine passion for patient service Proven ability to understand and support a patient's perspective Interest in IVF is a strong advantage Confident in guiding patients through their journey, both face-to-face and over the phone Excellent communication skills and ability to build rapport from day one Able to multi-task effectively and stay self-motivated Compassionate, tenacious, and resilient -- essential for supporting patients through emotionally sensitive situations Strong IT skills and experience working with IT systems First-class organisational skills and the ability to prioritise workload Positive, proactive, 'can-do' attitude Background in sales and or experience working towards KPIs and meeting targets advantageous

Benefits

Competitive annual salary 33 Days annual leave (inc. 8 public holidays) Buy/sell holiday scheme. (after 2 years service) Pension scheme employee 4%, employer 3% Private healthcare after 6 months (optional as this is a taxable benefit) Employee assistance programme (EAP scheme) Enhanced maternity leave (after 2 years service) Company social events twice a year Company sick pay (after 2 years service)
If you're ready to take the next step in your career and lead a high-impact, values-led service, we'd love to hear from you.

Apply Online

for immediate consideration, or alternatively you can call Toni Whitmarsh on 0800 0209 858 for a confidential discussion about this role, or any other career opportunities in Social Care.

Contact our Head of Recruitment, Toni Whitmarsh

0800 0209 858

toni.whitmarsh@reconstruct.co.uk

Job Types: Full-time, Permanent

Pay: Up to 27,500.00 per year

Work Location: In person