Job Description

Company description

McInnes Group is a family-run, plumbing and renewable energy solutions business, specialising in both domestic and commercial properties. Headquartered in the heart of Inverness the McInnes Group works throughout Scotland offering full plumbing and electrical installations.

Job description

The role involves supporting with the day-to-day administration of the office, including handling all incoming customer enquiries. The ability to multi-task, while maintaining complex schedules and managing the day-to-day administration, is essential in this position. The ideal candidate for this job is personable, customer focused, a good problem solver and has excellent written and verbal communication skills. Ensuring a steady completion of workload in an organised and timely manner is key to success in this position.

Primary Responsibilities

Answer incoming calls and respond to customer enquiries in a timely and efficient manner. Liaising with customers and contractors booking surveys, installations, repairs and maintenance. Manage workflow by assigning jobs to other engineers daily, ensuring that deadlines are met, and work is completed correctly Obtaining prices and providing quotations for small works and emailing out to customers, using Simpro job management software (training will be provided) & Google suite & email. Preparation of engineers job folders, handover packs and distribution to customers. Data entry to update customer database. Assisting with any other admin tasks as appropriate.

Competencies

Problem Solving Multi-tasker Resourceful Planning & Organising Good Attention to detail Proactive Communication skill (both written & verbal) Customer service Ability to work to timescales Teamwork
A two week induction period will be required to ensure the candidate has all that is
required to carry out the job effectively.

Please note normal working location will be McInnes Group - Inverness.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,500.00 per year

Benefits:

Company events Company pension Free parking
Work Location: In person