Job Description

Impact Signs & Design Ltd, part of LPW Group, are an Altrincham based sign maker who have built up a reputation as one of the UK's leading sign specialists.

We are seeking a highly organised and detail-oriented individual to support our administrative and operations functions.

This role involves maintaining accurate records, supporting production workflow processes, managing supplier accounts, and providing excellent customer service. The ideal candidate will be proactive, efficient, and comfortable handling a variety of administrative tasks in a fast-paced environment.

Working within a close knit team, this role is ideal for someone wishing to grow their career alongside the business.

Work Pattern: Monday to Friday

Salary: Negotiable based on experience

To apply please submit your CV below

Main Aims

Support the company's administrative and operations functions. Including managing supplier accounts, maintaining accurate records, supporting production workflow processes, and providing excellent customer service.

Key Responsibilities

Supplier & Account Administration

Complete and process all new supplier account forms. Maintain accurate and up-to-date records for supplier information and documentation. Keep records of invoices from company consultants, track order status, and chase outstanding or aged orders to confirm whether they remain active.

Staff Records & Reporting

Maintain records of staff holidays and sick days. Prepare and update Work-In-Progress (WIP) reports to support operational visibility.

Production & Job Processing

Enter all manufacturing and labour costs into the Clarity system once jobs are completed and invoiced. Scan completed job files and correctly link them to the relevant Clarity order for full traceability.

Logistics & Order Coordination

Organise outgoing orders via overnight courier services and Parcel Force. Process stationery orders and select workshop supplies to ensure adequate stock levels.

Customer Service & Communication

Answer incoming calls promptly and professionally. Assist customers with enquiries, provide information, and escalate issues when necessary.

Required Skills & Experience

Strong organisational and administrative skills. High level of accuracy and attention to detail. Proficient in data entry and maintaining digital records. Experience with systems such as Clarity (or similar job costing/ERP software) is beneficial. Excellent communication and customer-service skills. Ability to manage multiple tasks and deadlines effectively. Proactive and able to work independently. Positive, professional, and customer-focused attitude. Strong problem-solving skills and a willingness to learn.
Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Benefits:

Company pension On-site parking
Work Location: In person