Job Description

Are you looking for a new challenge and looking to progress your career, we are looking for an Operations Manager who is able to create the best atmosphere for there guests and team members

What we want from you

To drive the consistent delivery of customer service initiatives through the departments and evaluate the success of the initiatives To evaluate and act on Customer Service Reports, Social Media Reviews and Guest Questionnaires to achieve positive and consistent results To review and act upon customer feedback relevant to your areas of responsibility to achieve positive and consistent results

Be Business Aware:

To take accountability for the total hotel operation in the absence of the General Manager To assist the General Manager in the production of the annual hotel budget To keep yourself informed of the hotel's goals and objectives, maximising the role you play in delivering the hotel budgeted profit and targets To ensure food and beverage sales, profit and other related targets are exceeded To benefit payroll costs by allocating labour resources in line with forecasted and actual consumer levels, and through productivity ratios To control departmental operating costs in line with business levels to achieve budget To ensure purchasing is controlled in line with forecasted business by effective use of the Purchasing System To oversee and monitor Operational Departmental Managers' forecasts on a weekly and three monthly basis as required

Able to Grow the Business:

To assist the General Manager in the production of the hotel Sales and Marketing Plan To develop new opportunities to grow operational departmental sales to meet and exceed budget To assist with maintaining a selling culture throughout the hotel

People Management:

To co-ordinate the recruitment of new Operational Departmental Managers and Supervisors in conjunction with General Manager and HR Manager in line with the Company Recruitment Policy To lead the Operational Department Managers and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel To ensure effective communication with Operational Department Managers by holding regular briefing sessions and meetings To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Members personal development To ensure training is recorded and all Team Members complete the Company Induction Program To continuously coach and support the team To review the performance of Operational Departmental Managers every six months, following Company guidelines To set clear objectives for Operational Departmental Managers linked with the hotel's Business Plan To correct unacceptable behavior and performance in line with the Company disciplinary procedures To produce the Guest Relations Manager roster

Controlling the Environment:

To ensure the hotel operates effectively on a day to day basis, ensuring Company brand standards are met and delivered consistently, with attention to detail To ensure all Fire, Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and all employment legislation is strictly adhered to and all Team Members are trained accordingly To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order as detailed in the Fire Safety Management System To evaluate and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve positive consistent results To undertake the role of Hotel Health and Safety Officer

What's on offer:

Competitive package You get 50% discounts on food and beverage across the M&T group You also benefit from Employee Discounts with M&T Hotels and Hilton Hotels worldwide Meals on duty Pension scheme There's also an employee referral reward scheme You get free use of our gym and leisure facilities There is 28 days holiday per annum Free parking
Job Types: Full-time, Permanent

Benefits:

Canteen Company events Company pension Discounted or free food Employee discount Free parking On-site gym On-site parking Referral programme
Work Location: In person

Reference ID: OM/08