Job Description

Salary
28,000
Location
Elstree & outreach venues
Workplace
Office based
Contract
Permanent
Hours per week
37

How to apply

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You can email debbiereynolds@hertsmerecab.org.uk to find out more information about this role and how to apply.

About the role

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Role Purpose



As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits, in accessible locations to ensure people receive the support they need.



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Key Responsibilities


Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.

Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.

Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.

Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.

Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.

Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.


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Person Specification



Essential:


Experience in advice work or community outreach.

Strong communication and interpersonal skills.

Ability to work independently and manage a varied workload.

Commitment to equality, diversity, and inclusion.

IT literacy and ability to use case management systems.


Desirable:


Knowledge of welfare benefits, housing, or debt advice.

Experience working with marginalised or vulnerable groups.


What We Offer


Comprehensive training and ongoing support.

Flexible working arrangements.

Opportunities for career development.

A supportive and inclusive work environment.

* Free Parking