Job Description

IMMEDIATE START

Job Overview

This role supports the Registered Manager in a domiciliary healthcare setting. The personal assistant (PA) handles administrative tasks to ensure the smooth operation of the home care service. The ideal candidate will be organised, empathetic, and possess strong communication and administrative skills.

Duties

Administrative Support:

Manage the Registered Manager's calendar and prepare documents and reports. Handle correspondence, including emails and phone calls, on behalf of the manager.

Support with Daily Operations:

Provide support in day-to-day operational tasks to ensure the office runs efficiently. This includes

invoicing

,

Human Resources (HR) matters

, and

recruitment processes

.

Compliance and Documentation:

Ensure all administrative tasks comply with CQC (Care Quality Commission) regulations. Help prepare for audits and inspections by organising and maintaining up-to-date records.

Communication:

Act as a central point of contact between the manager, care staff, clients, and their families. Draft and distribute important notices or updates.

General Office Management:

Maintain an organised filing system and perform other clerical duties as needed to support the office environment.

Skills

Organisational Skills:

High level of organisation and attention to detail to manage multiple documents and priorities effectively.

Communication Skills:

Excellent verbal and written communication skills for clear and professional interaction with diverse groups, including vulnerable clients, their families, and staff.

IT Proficiency:

Competence in using office software (e.g., Microsoft Office Suite, especially Word, Excel, and Outlook) and potentially care management software.

Confidentiality:

The ability to handle sensitive information with discretion and maintain strict confidentiality.

Empathy and Patience:

A patient and empathetic approach is crucial for working in a care-related environment.

Problem-Solving:

The ability to resolve communication issues and other day-to-day challenges efficiently.

Minimum Qualifications

An

NVQ Level 3 in Health and Social Care

is essential. A minimum of

2 years of administrative experience

within the health and social care sector is also a must.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person