Job Description

The following is the list of tasks and responsibilities expected from the Practice Manager: Human Resources Strong management skills in HR Select and recruit staff. Allocate work and assess staff performance. Prepare and undertake a system of annual appraisals and personal development plans, set objectives, identify and implement training and development needs. Monitor and evaluate performance of the team against objectives, identify and manage change.



Assess and improve the development of teams and individuals. Produce and update s Issue Contracts of Employment and be conversant with all relevant aspects of Employment Law. Assist the Partner with all grievance, disciplinary issues and manage staff absence rates. Patient Service Delivery Facilitate, promote and support the Patient Participation Group.



Supervise the organisation of surgery timetables, rotas Locum and holiday cover to ensure the required levels for access requirements are achieved at all times. Ensure adequate staffing levels are maintained across the team. Take a strategic approach to the development of new patient services. Ensure all patient information is accurate, easily accessible and kept-up-to-date.



Provide and manage effective in-house complaints procedure. Strategic Planning Responsible for assessing & implementing new directives and monitoring arrangements. Planning to ensure that the Practice complies with all Care Quality Commission legislation. Responsible for production of information and audits required by the practice, the NHS and other organisations.



Information Technology Planning and managing the change of all IT systems and developments. Oversee training for all new technology as required. Responsibility for ensuring Practice complies with Information Governance Framework. Purchase and maintain medical equipment to enable the day-to-day running of the practice.



Practice Organisation Ensure that the Practice delivers all services in line with the NHS contractual obligations. Manage the tracking, reporting and delivery of outcome-based services, i.e. Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF). Evaluate performance of Practice team against objectives, identify and manage change.



Develop and maintain effective communication both within the Practice and with all relevant outside agencies, with close liaison with CCG and PCN colleagues. Convene meetings, prepare agendas and ensure distribution of minutes, ensuring that actions are documented and fulfilled. Develop Practice protocols, review and update as required. Premises, Health & Safety Develop and review Health & Safety policy and procedures, in line with current legislation and ensure compliance.



Arrange adequate insurance cover including Employers and Public Liability Maintain responsibility for stock levels, maintenance of equipment and service contracts. Represent the practice at meetings.