Job Description

Role Purpose

At Paragon Property and My Apartments, we prioritize delivering exceptional living experiences by placing our residents at the heart of everything we do. Our commitment to excellence, integrity, and community engagement drives our approach to property management. By embodying our core values--customer focus, integrity, and a commitment to excellence--you will contribute to creating vibrant communities where residents feel valued and supported.

Responsibilities

Tenant Accounts:

To ensure rent is paid, management of tenant arrears. Records are updated accordingly. All procedures are adhered to. Support any legal action that may arise and keep a thorough log of all tenant contact.

Tenant liaison and customer service:

To be the main contact for all tenants, handling queries and issues in a timely and professional manner, whilst maintaining strong relationships and high standards of service.

Management of tenancies:

Over see the full move in process and ensure all paperwork and payments are complete. Preparation of all tenancy documents and deliver a exceptional welcoming experience.

Property inspections:

To ensure all property inspections are carried out to a high standard, address and report and breach of tenancy, respond to any complaints that arise and arrange repairs/renovations as and when necessary.

New Developments:

Work closely with the development team to prioritize customer need, and support with the launch of new sites, assisting with the move in process and tenant enquiries.

Deposits:

Manage the full deposit process, ensuring legal compliance. Apply fair charges, handle disputes and maintain good tenant relationships.

Landlords:

Build and maintain strong relationships, providing them with regular updates, seek permissions and act as the main link between landlord and tenant.

Charges:

To understand the process of what costs can be charged, working with block management and identify any opportunities to generate income.

Flexibility:

Role requires flexibility around working hours, including working weekends during busy periods or as and when the business requires.

September move in and out:

Coordinate the bulk September move period, ensuring files, payments, and documents are complete and provide a smooth and well managed experience for all tenants.

Collaboration:

To work closely with all team members and actively contribute to meetings and shared goals/objectives.

Skills

Strong administrative skills with experience in office management. Excellent phone etiquette for effective communication with tenants and service providers. Accurate data entry skills to maintain up-to-date records. Ability to upsell properties effectively during viewings or tenant interactions. Strong organisational skills with the ability to manage multiple tasks simultaneously. A proactive approach to problem-solving and a commitment to providing exceptional customer service.
If you are passionate about property management and possess the required skills, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: 29,037.00-32,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Private medical insurance Sabbatical Sick pay Work from home
Schedule:

Monday to Friday
Work Location: In person