Job Description

Who we're looking for

Sustaining tenancies, preventing arrears from escalating, and maximising rental income are key to our business, so we're looking for a great communicator to support customers to pay their rent on time. You'll have experience of working in an administrative or customer service role, and a good grasp of Housing Benefit and Universal Credit claims. You'll also have solid IT skills, including MS Excel and Word, and a flair for negotiation, decision making and problem-solving. With bags of energy, you'll be a great team player, building relationships to deliver stellar service for every customer, every time.

When we're hiring, we look for people who connect with our KOSMIHC values:

We know our stuff We make it happen We care

You can find a full description of our values here


Due to the nature of the role, you may be asked to complete an standard DBS check if offered the role.


Feel a connection? If this sounds like you, click, on 'apply now'!



Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.


Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.


We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.


If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

Connected through difference

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.