Job Description

CABOT

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

CABOT HIGHLANDS

Located in Inverness, Scotland, Cabot Highlands is surrounded by the breathtaking Scottish Highlands and features a rugged landscape that hugs the Moray Firth shoreline. This 420-acre Cabot property is home to the renowned 18-hole Castle Stuart Golf Links, named among the world's top 100 courses. Acclaimed architect Tom Doak is building a second 18-hole golf course at Cabot Highlands, Old Petty, on a pristine piece of land that plays around the property's 400-year-old castle. Set to open for preview play in August 2025, the course offers natural contours, meanders along the shoreline, and winds through hillsides and expansive open land. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding. The town of Inverness is located ten minutes away and offers opportunities to experience the vibrant Scottish culture through Victorian-era marketplaces, cathedrals, museums and restaurants.

POSITION OVERVIEW

This full-time position forms an integral part of the team here at Cabot Highlands and involves flexible hours which may include weekends and bank holidays. You will be responsible for the administration and booking of golf, accommodation, events, and Highland Play & Stay packages. It will also involve collaboration and coordination of these bookings with colleagues, other departments, and business partners. The Reservations Agent displays a high level of integrity, accuracy, dependability, and enthusiasm. You will work very closely with the Reservations team and the Golf Operations team. You will possess a positive can-do attitude that leads to accomplishing tasks and giving the customer the best possible experience during their interactions with Cabot Highlands. You will be a trusted teammate that always maintains confidentiality and exemplifies Cabot's values of confidence, authenticity, humility, and warmth.

KEY RESPONSIBILITIES

Customer Interaction:

Take satisfaction in assisting customers over the phone or online, providing excellent customer service, answering enquiries, and ensuring customers' reservation needs are met.

Effective Communication:

Enjoy clear and concise communication, both verbal and written, ensuring accurate information is conveyed to customers and other departments.

Attention to Detail:

Find fulfilment in accurately entering reservation details, ensuring all information is correct, including customer names, dates, and special requests.

Problem-Solving:

Embrace the challenge of resolving booking issues, addressing customer concerns, and finding suitable solutions promptly and effectively to ensure customer satisfaction.

Personalised Recommendations:

Interest in providing personalised recommendations based on customers' preferences and needs, enhancing their stay with tailored suggestions for dining, activities, or amenities.

Confidence in IT:

Including adopting new information management systems and proficient use of Outlook 365

QUALIFICATIONS, SKILLS & EXPERIENCE

Excellent proficiency in numeracy & literacy

Prior experience in a hospitality or bookings agent role is valued but it is not essential

Requires excellent communication skills, both verbal and written

Ability to communicate effectively with internal and external guests, exercising patience, tact, and diplomacy

Must possess proficient computer skills, including, but not limited to, Microsoft 365, Outlook, and Excel

Strong ability to multitask and complete multiple assignments simultaneously

Works well with others, contributing to shared goals and fostering a collaborative environment

A proactive approach to challenges and problem solving, emphasizing finding workable and constructive solutions

Possesses the ability to use time efficiently to complete tasks, meet deadlines, and balance responsibilities effectively

Good fun to be around and enjoy working in a tight knit team

PHYSICAL DEMANDS

Often extended periods sitting or standing at a desk in an office setting

Extended periods of screen time

*Closing date for applications 1st September 2025- We reserve the right to close applications early if we receive a high volume of suitable applicants.

Job Types: Full-time, Permanent

Pay: From 26,208.00 per year

Benefits:

Canteen Company events Company pension Free parking Gym membership
Ability to commute/relocate:

Inverness IV2 7JL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Excellent numeracy and literary skills required
Work authorisation:

United Kingdom (required)
Work Location: In person