Job Description

Job number

COO01277

Faculties

Chief Operating Officer (COO) Team

Departments

Commercial Operations

Salary or Salary range

46,614 - 56,345 per annum

Location/campus

South Kensington Campus - Hybrid

Contract type work pattern

Full time - Open ended

Posting End Date

1 Sep 2025

About the role

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Imperial is a world Top 10 university with an international reputation for excellence in teaching and research. The Reservations Team of the Property Division are responsible for optimising bookings and occupancy in our Guest Accommodation activities on our South Kensington Campus. Through these activities, they create a valuable source of revenue for Imperial, which in turn supports our academic community of world leaders in the provision of Engineering, Medicine, Natural Sciences, Business Management, Research and Teaching.



You will be responsible for maximing revenue and profit of accommodation through effective systems, pricing, inventory, yield, and revenue management. You will manage the reservations and bookings to deliver a high-quality guest experience.

What you would be doing

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You will also be responsible for revenue management, under the direction of your Line Manager, to achieve targets for ADR and occupancy across the summer season. This will involve implementing daily availability adjustments to the distribution channels, booking extranets, retail, and allocation systems to ensure up-to-date availability and inventory control with the purpose of maximising revenue and profitability for each residence.



You will monitor the performance of different distribution channels, including direct bookings, global distribution systems, online travel agencies and metasearch engines, to determine which are performing best and what their return on investment is.



You will support the Guest Accommodation Manager to lead the operations including recruitment and induction of temporary staff. This will also include acting as a contact for all internal and external suppliers, handle contract negotiations and ensure H&S regulations are met and maintained.

What we are looking for

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Proven experience in a similar position at a hotel, university, or residential conference environment Experience of effectively organising, managing, training, and developing a team to their full potential A working knowledge of standards and procedures for reception / hotel reservations front of house services In-depth knowledge and experience of Kx (Kinetic Solutions) or other relevant computerised hotel reservation or booking systems Ability to lead and manage a team Ability to consistently deliver and achieve high standards of quality customer service from all team members and develop initiatives to ensure these are met Ability to work under pressure, with little direct supervision, to tight deadlines and to adapt to changing situations in a considered and calm manner Effective oral and written communication skills, with proven competence in communicating with internal and external customers Proven ability of working towards an objective and coordinating various people/delegating tasks to ensure that team goals are achieved A flexible approach to working during the core summer period, sufficient to be able to work evenings and weekends, and to be on-call if the Front of House team require escalation of an issue

What we can offer you

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The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity. Benefit from a sector-leading salary and remuneration package (including 39 days' annual leave and generous pension schemes). Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme. Interest-free season ticket loan schemes for travel. Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

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If you require any further details on the role please contact:

Ramona Oana Dobrea, Hospitality Sales Development Manager - [

o

.dobrea@imperial.ac.uk].

Closing Date: Midnight on Monday, 1st September 2025

Available documents

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Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.



If you encounter any technical issues while applying online, please don't hesitate to email us at support.jobs@imperial.ac.uk. We're here to help.


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About Imperial

Welcome to Imperial, a global top ten university where scientific imagination leads to world-changing impact.



Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world's toughest challenges. Whatever your role, your contribution will have a lasting impact.



As a member of our vibrant community of 22,000 students and 8,000 staff, you'll collaborate with passionate minds across nine London campuses and a global network.



This is your chance to help shape the future. We hope you'll join us at Imperial College London.


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Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our webpages.



Our values are at the root of everything we do and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.