Job Description

We are looking for an enthusiastic and experienced

Restaurant Supervisor

to join our wonderful F&B Team. This is a

full-time, permanent

position based on an average 40 hours a week. Availability to work mornings, evenings and weekends is essential.

We offer a

competitive salary of 13.76 per hour plus gratuities

and excellent employee benefits.
Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.*

The

Restaurant Supervisor

will support the Restaurant Manager with the day-to-day running of the F&B operation, ensure the smooth delivery of services and create an exceptional and memorable food and beverage experience for our guests.

Your Key Responsibilities:

You will be responsible for the smooth running of the daily F&B operations at SCHLOSS Roxburghe To work as part of a team, supporting and helping each other with developing and operating all aspects of the business. You will assist with leading and inspiring the restaurant team to exceed in their roles, through guidance, training and setting an example. You will deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way. Lead daily briefings to ensure all relevant information is shared. You will maintain the highest standards of service, room preparation and presentation throughout Charlie's restaurant. Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels. Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction. You will maintain consistent and effective communication with all departments to ensure the smooth running of the breakfast restaurant service. Be confident in and control cash handling and cash up procedures in line with policies and procedure, ensuring that any queries are rectified with accounts in a timely manner. Proficiently up sell and encourage other team members to do the same at every opportunity. You will ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily. You will actively manage on the floor while building a rapport with colleagues and guests. You will manage guest recovery situations promptly and effectively and communicate updates. Support management with stock takes, organisation and counting. You will contribute to ideas and initiatives to develop our quality of service and increase revenue in the department. Support with training of new team members. You will give regular feedback and recognition to team members.

Your Knowledge & Capabilities:

You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships. You are incredibly motivated and take pride in your work. You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service. You have strong organisational and leadership qualities. You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels. You are confident in handling guest complaints. You can work well under pressure in a fast paced and changing environment.

Proven Experience/Qualifications:

Minimum of 2-years' experience in Food & Beverage or the hospitality industry Previous experience in a supervisory role. Experience, knowledge and understanding in the luxury hospitality industry.

Your Employee Benefits:

- 30 days paid holiday after 1 year of service

- 50% discount on food & beverage

- 30% discount in our Pro Shop

- Free meals whilst on shift

- Free golf membership

- Free on-site parking

- Recommend a friend scheme

- Gym membership discount

- Quarterly recognition programme

- Hotel stay discounts with Hyatt Destination Hotels

- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York

- Access to exclusive perks, offers, and discounts on our colleague platform

- LifeWorks employee assistance program

- Access to wellbeing articles, podcasts, tools and resources

Job Types: Full-time, Permanent

Pay: 13.76 per hour

Additional pay:

Tips
Benefits:

Discounted or free food On-site parking
Ability to commute/relocate:

Kelso, TD5 8JZ: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person