Job Description

Hours:

Full time

Holiday Entitlement:

28 days per annum

inclusive of bank holidays (for full-time)

Working at Oru

Hospitality is the very heart and soul of both our building and business. With food and drink at the forefront, It brings together our dining customers, wellness class-goers, workspace members and their clients in a friendly, welcoming space that turns the separate pillars of our company into a community. As such an important part of Oru, hospitality serves as a physical representation of our values, purpose, and intent. Sustainability, community, environmentalism, accessibility, and diversity are our main focus.

We don't view people as a cost, rather they are our greatest asset in allowing us to showcase what we believe in; manifestations of how we view our role in the wider community as a place to inspire conversations, have a positive impact on our environment, and be inclusive of those who are often excluded. Through this, we empower our team to view their role with us as careers, not just jobs. Oru offers you the chance to grow, learn and continuously develop alongside us with plenty of exciting opportunities ahead. To date, we have cultivated a diverse team from different backgrounds with our management team being 50% female-led and 40% LGBTQ+ identifying. We're extremely proud of this and continue to be a progressive workplace where inclusivity is at our core.

The Role

Oru is looking for an individual who is truly passionate about the hospitality industry. As Supervisor, we expect you to provide a first class service to the restaurant customers whilst helping your managers lead and supervise the team.

Responsibilities

Manage the day to day restaurant operation in the absence of the Restaurant Manager or Assistant Manager Prepare cafe/ restaurant for the service Communicate with kitchen staff, regarding food allergies and customers requirements Communicate with Senior Management about any problems during shifts Ensure service standards are maintained To lead staff briefings to the team Ensure standard checklists are used and checked Be able to handle all positive and negative customer feedback Deal with customer complains Ensure company and legal standards for cleanliness are maintained Ensure team are punctual, polite and helpful to customers and colleagues at all times. Train new staff members Ensure that all food supplies and other restaurant essentials are adequately stocked Ensure all deliveries are correct Up-sell food and beverages Know menu, prices, and ingredients of food and beverage menu items

Requirements:

We welcome and encourage applicants from a diverse range of backgrounds. No matter your ethnicity, nationality, gender, sexual orientation, age, disability, culture, or identity, we recruit based on talent and potential.

We are aware that candidates from the above backgrounds may not have been given the opportunities they need in the past. So in line with our diversity commitment, we don't ask for specific qualifications for this role if you are able to demonstrate, in an interview, that you have the potential to be successful through an understanding of what attributes are required for the role.

We do, however, require the following:

Approximately two years experience in a similar role Spoken and written English at a B2 level or above Computer literacy A passion for hospitality and sustainability Knowledge and understanding of the industry Personal Licence holder (preferential)

To apply for this role, please email hr@oruspace.co with your cover letter and CV and please title your email 'Apply to Oru - Cafe and Restaurant Supervisor'

Job Type: Full-time

Pay: 14.00-15.00 per hour

Additional pay:

Tips
Benefits:

Casual dress Company pension Discounted or free food Employee discount Health & wellbeing programme Store discount
Schedule:

8 hour shift Day shift Night shift Weekend availability
Ability to commute/relocate:

London SE22 8HN: reliably commute or plan to relocate before starting work (required)
Experience:

Supervising: 2 years (required) Hospitality: 1 year (required) Customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person