Job Description

Lanchester Wines is a family owned business, which was established in 1980, supplying quality wines to both on and off trade venues throughout the UK and Europe.

Job description

We are seeking a proactive, efficient and approachable team player to join our existing internal Sales Office, which is based in our Head office in County Durham (DH9 7XP).

The right candidate must be computer literate with Outlook, Word and Excel, having excellent attention to detail and the ability to multi-task, prioritize and manage time effectively. You'll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone, a great team player with a positive "can do" attitude, not afraid to get stuck in and carry out daily tasks.

Job Types: Full-time, Permanent

Schedule:

37.5 hrs Monday-Friday

Responsibilities

Respond to customer inquiries in a professional, courteous, and efficient manner via phone and email. Accurately log all customer interactions and requests in the Business Central system. Address customer complaints and returns promptly, ensuring a positive resolution and maintaining customer satisfaction. Process incoming sales orders via phone and email, ensuring that all orders are correctly entered into Microsoft Business Central and sent to the relevant departments for fulfilment. Work closely with other teams, such as our Field Sales Managers and Logistics, to resolve customer issues and ensure smooth order fulfilment. Confidently answer incoming calls, transfer them to the appropriate staff members, and relay messages as necessary, ensuring efficient communication within the company. Provide general office administrative support such as assisting with document preparation, and performing other tasks as required. Ability to use and understand Microsoft Excel (and other relevant software) for data entry, tracking customer orders, generating reports, and supporting other administrative functions as needed Cover reception duties as and when required. Assist in the setup meeting rooms.

Desired candidate attributes

A good knowledge of Excel spread sheets and web based systems. Good communication skills, using both telephone and email, providing support to both internal and external customers. Confident individual who can challenge when the need arises and at the appropriate level. Reliable in approach to work and adaptable to fit into different teams and environments. Highly organised, self-sufficient and able to work on own initiative and to tight deadlines. Be able to work well under pressure.
Some sales office experience would be an advantage but full training will be given

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme Profit sharing
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person