Job Description

Job Title:

Sales Office Manager

Salary:

70,000 plus 10% discretionary management bonus

Benefits

: Private medical insurance, increasing annual leave with service, additional annual leave salary sacrifice scheme, employee discount platform, med24 digital GP, EAP, Bike2work, on-site parking & more.

Hours:

39 hours per week (Monday to Friday)

Job Purpose:

Lead and develop the Sales and Customer Service teams to ensure excellent customer engagement, proactively communicate strategy execution, and account growth.

Responsibilities:

Manage day-to-day operations of internal sales and customer service, ensuring you are driving growth through sales strategy.

Ensure key commercial and service metrics, including sales targets, pipeline progression, service levels, and customer satisfaction are achieved.

Develop and refine internal sales and service processes to improve efficiency, accuracy, and consistency across the customer journey.

Provide coaching, support, and structured training to enhance the team's product knowledge, customer service skills and commercial awareness.

Collaborate closely with field-based Sales Managers to ensure alignment between internal and external sales activities, as informed by our commercial strategy.

Supervise the customer service function to ensure fast, accurate, and professional handling of customer enquiries and order issues.

Handle escalated customer issues, ensuring swift resolution and using feedback to drive process improvements.

Skills and Experience Required:

Strong management skills. Excellent organisational skills. Strong communication skills.

Personal Attributes:

Decisive and action orientated. Customer focused and commercially minded. Excellent attention to detail, accuracy and listening skills. Enthusiastic and team focused.

Company overview:

Deanta is an ISO9001-certified, leading supplier of internal doors, hardware and ancillary products to door specialists, builders' merchants, and independent door shops across the UK.

Our doors are designed, manufactured, tested, and delivered to our customers by Deanta employees. Having full control of the process from end to end sets us apart from our competitors, allowing us to deliver a consistent and superior product to the UK market.

All our employees have the opportunity to gain great autonomy and experience in our stimulating, diverse, and dynamic environment.

Our continued success is driven by our ability to produce high-quality doors at competitive and accessible costs, pivoting to meet customer needs and bringing new and innovative designs to market. All of this is delivered by our agile and forward-thinking team.

Full Deanta benefits and company policies at https://deantawood.co.uk/career-deanta/

Job Types: Full-time, Permanent

Pay: 70,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme
Work Location: In person

Reference ID: SOM072025