Job Description

Are you a highly organised professional with a knack for multitasking and a passion for delivering exceptional customer support? We are seeking a

Sales Order Coordinator

to join our team! This dynamic role involves processing sales orders in Salesforce, maintaining accurate data, supporting internal teams, and ensuring a seamless customer experience. You'll also assist with reporting, training, and general administrative duties that drive efficiency and excellence.

If you thrive in a fast-paced environment and enjoy contributing to a team-focused workplace, this is your opportunity to shine!

Ready to take the next step in your career? Join us and be part of a company that values innovation, teamwork, and your professional growth.

Job Purpose:

As Sales Order Coordinator you will be responsible for delivering first-class service for all assigned tasks and activities using our department strategy, vision, and mission. Champion and follow our 'One Best Way' processes, procedures, and protocols to support and coordinate order processing and fulfilment - ensuring all internal and external customers and stakeholders are blown away with our level of service first time, every time.

Key Tasks and Responsibilities:

Process sales orders within Salesforce and liaise with clients and/or internal teams to facilitate an excellent customer experience. Ensure quotations and orders are accurate with supportive information. Assist with sales enquiries/leads, input into Salesforce and assign to appropriate team/queue in a timely manner. Process card payments for Proforma accounts using Sage Pay system. Assist with maintaining/reporting department KPI's. Produce and maintain product price lists for all sectors. Complete internal and external forms/questionnaires as required, such as returns or credit account applications. Assist in the maintenance of any existing accreditations as well as completing supplier portals. Maintain data held in the client management system, add new contacts and accounts, remove incorrect data. General admin duties to support Order Management Team Leader and cover for time offs. General admin duties to support internal departments. General reception duties: taking phone calls, greeting visitors, send/receive post and parcels. Reporting and analysis of data, including producing graphs/charts to visually display results & for company dashboards. Review, maintain and update trackers to ensure tasks are completed on time. Monitor KPI dashboards and scorecards, and action updates as needed. Deliver refresher training/demos to sales teams to drive 'One Best Way' order processing. Organise internal meetings and client visits, supporting with meeting notes. Assist with mentoring new starters and training out One Best Way processes.

Person Specification

Values:

Positively supports company culture and PRIDE values. Honest, trustworthy, reliable, and flexible attitude. Calm, comfortable in a fast-changing, high-pressure environment. High professional standards, strong work ethic. Hands on determination and persistence to get the job done. Clear understanding of, and alignment with, company and departmental vision.

Knowledge, Skills, and Competencies:

Good judgement, highly organised with excellent attention to detail. Ability to prioritise, schedule daily workload. Working knowledge of CRM Systems, Salesforce experience desirable. Proficient in Microsoft Outlook, Excel, Word, and PowerPoint. Great Work Ethic, Proactive and positive approach to all tasks. Hands on determination and persistence to get the job done. Excellent Communicator, both written and verbal, and active listening skills. Strong Customer Service skills. Confident & personable. Adaptability to work individually or within a team. Willing to go above and beyond when required. Proactive with the ability to take ownership of tasks and manage workload independently. Eager to develop new skills and grow within the role. A positive, solution-focused attitude.

Company Information:

Dura Composites is a dynamic and innovative company, offering an unparalleled range of award-winning composite solutions that harness cutting-edge design and manufacturing techniques to replace traditional materials such as wood, concrete, and steel across a wide variety of applications.

Our fully recyclable d product range includes walkway grating, trench covers, structural profiles, handrailing, high-rise balcony decking, access structures, and station platforms. Designed with sustainability at their core, our unique products incorporate weight-reducing innovations that simplify on-site logistics and reduce environmental impact by minimising embodied carbon.

We're best known for solving the perennial problem of the gap between the train and the platform, and we thrive on tackling complex challenges. Our

d products

deliver future-proof features such as fire resistance, anti-corrosion and chemical resistance, and anti-slip gritted surfaces. These benefits enable contractors to reduce construction and maintenance costs while delivering improved safety and accessibility for end users.

Our Vision and Mission

We're three-time winners of the prestigious King's Award for Enterprise, demonstrating our commitment to innovation and problem solving.

Our Vision:

to solve ambitious infrastructure problems with our innovative recyclable products

.

Our Mission:

to Unlock the Power of Composites(TM) for industry through?our unique d?products, trusted information and inspiring experts.

Job Type: Full-time

Pay: 26,500.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Free flu jabs Free parking On-site parking
Experience:

Customer service: 2 years (preferred)
Work Location: In person