Job Description

Logistics Co-ordinator

About us

We are an award-winning digital media agency with a large portfolio of retail and commercial clients including Boots, Lloyds Banking Group, TK Maxx, WH Smiths, Tesco, Toni & Guy and many more.

Please see our website for information about what we do and who we do it for: www.pixelinspiration.co.uk

Job Summary

The Logistics team is a central department to the rest of the company and as a Logistics Co-ordinator you are expected to communicate and collaborate with other departments including; Warehousing, Build, Customer Support Desk and Client Services.

As Logistics Co-ordinator you will assist the Logistics Team with their planning and organisation of the company's digital media installation and maintenance visits from a resource perspective.

Maintaining an accurate log of activities via our in-house system Autotask.

Communicating efficiently and accurately to other departments and the field engineering resource, to ensure completeness of all scheduled visits.

Assisting the Logistics Team with planning movement of engineers/equipment needed for physical installations across the UK and EU prior to visits, as well as planning for hotels, ferries and other transport where necessary.

Responsibilities and Duties - Includes but not restricted to;

Using Autotask effectively to record all visits

Meeting SLA for engineer attendance - Ensuring visits are scheduled within client expectations

Managing engineers working calendars, including overtime works

Accurately recording 3rd party costs from our approved contractor list

Managing 3rd party service levels

Arranging access for installations and support visits for all sites, including shopping centres, airports, train stations and large department stores

Generate Support visit RAMS

Organisation of kit movement between our office in Altrincham to our engineers on the road/to site direct/alternate warehousing

Supplying Bybox/UPS addresses for kit shipping

Arranging equipment Hire

Book hotels, flights and ferries

Making and answering phone calls in a proactive manner

Sending and replying to emails in a proactive manner

Maintaining effective communication and updates between logistics and on the road staff

Qualifications and Skills

Ability to work well in a fast-paced environment

Be able to confidently and calmly communicate at all levels

Excellent communication skills, both written and verbal

Proficient in Microsoft Word, Excel, and Outlook.

Analytical and Problem-Solving skills

Accurate reporting and recording skills

Team working

Building rapport with colleagues/other departments

Highly organised

Attention to detail

Previous experience in a similar role would be advantageous

Additional languages (French, German, Spanish would be welcomed)

Candidate must be able to display the Pixel Values

OUR VALUES

?Teamwork - Working as one collaborative team across all departments to achieve our goals together

?Innovation - Developing people, processes and systems to make Pixel and our clients more successful

?Clients - Delivering best-in-class service to our clients going above and beyond to assist them with our down-to-earth approach

?Respect - Treating colleagues, clients and suppliers with respect in all interactions

Job Title

- Logistics Co-ordinator

Company

- Pixel Inspiration

Reporting To

Daniel Baker - Logistics & Warehouse Manager

Salary and Benefits

25 days holidays plus Bank Holidays. Accruing an additional half for each year with Pixel up to 2.5 days extra

Employer/Employee Pension Contribution - The Peoples Pension.

Quarterly and Annual Bonus Structure

Discounts portal (Gym's, High Streets)

Cash Health Plan

Company socials

Salary depending on experience

Job Type:

Full-time

Salary:

Dependant on experience.

Job Type: Full-time

Pay: Up to 27,000 per year

Schedule:

Monday to Friday
Work Location: Head Office in Altrincham

Mandatory office days Monday & Wednesday

Expectation to be in the office for the first 4 weeks during initial training period

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company car Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount
Experience:

Logistics: 1 year (preferred)
Work Location: In person