Job Description

Description

Salary:

Up to 40,000 depending on skills and experience.

Hours of work:

40 hours per weekMonday - Friday 08:30 -17:30


Join Vines Group, a leading BMW franchise retailer, and make a real impact on IT across multiple sites!

Are you a tech-savvy problem solver who enjoys taking ownership and keeping systems running smoothly? Vines Group, a prestigious BMW franchise retailer, is looking for a Senior IT Technical Support professional to join our small, agile IT team of three, supporting approximately 280 users across three sites.




This is your chance to work with modern technologies, support a premium brand automotive business, and play a key role in keeping operations running efficiently.

Why This Role is Exciting:

Directly support ~280 users, resolving a wide range of IT issues across PCs, laptops, tablets, servers, and networks. Work with modern technology including Windows servers, Microsoft 365, Intune, Exchange, Meraki networks, Hyper-V, and more. Take ownership of IT projects and have your ideas valued by management. Solve varied technical challenges, seeing the tangible impact of your work every day. Small team environment - flexible, supportive, and empowering. Opportunities to grow your skills and gain exposure to advanced IT systems.

What You'll Be Doing:

Provide friendly, efficient first and second line IT support for ~280 users. Install, maintain, and troubleshoot Windows operating systems and third-party software. Monitor and resolve issues via PRTG monitoring, manage Active Directory, Microsoft 365, Exchange, Defender, and Intune. Configure and maintain Meraki networks, WiFi, routers, switches, and Hyper-V servers including failover clustering. Support IT projects, upgrades, and improvements alongside the IT Manager. Maintain a safe, secure, and well-organised IT environment while delivering excellent user experience.

About You:

Experienced in Windows OS, Office 365, server environments, and networking. Calm under pressure, able to troubleshoot and resolve issues efficiently. Excellent communicator who enjoys helping people and solving problems. Passionate about technology and continuous learning. Flexible and willing to occasionally work outside standard hours for projects or incidents.

Desirable:

CompTIA A+/Network+ certifications Experience with Microsoft 365 modules including Intune, Exchange, and Defender Full UK driving licence

What's in it for you?

This is your opportunity to be a key part of a small, dynamic IT team supporting 280 users, where your work truly matters. You'll enjoy responsibility, variety, and exposure to modern IT systems in a business that values innovation, initiative, and enthusiasm.

As well as all the other standard employee benefits including Pension, Life Assurance, Cycle2Work, Highstreet Discount Vouchers, we offer;24 days basic holiday (excluding bank holidays) increasing to 29 days as your length of service increases. Day off for your birthday! Ability to Buy and Sell Holiday Ability to buy Technical goods / days out and holidays and spread the payments through your salary with no added interest. Family friendly policies Medicash Health cash plan Car / Motorcycle / EV Charging Purchase Schemes

About Vines Group

As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is 'to inspire each other to delight our customers', we do this through our 'Winning Together' brand values;Working as One Team Being Warm and Welcoming Doing what you say you will do
We believe it's these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.