Job Description

Service Administrator

Location: Audi Taunton

Hours: Part Time - Wednesday, Thursday, Friday 8am-6pm (flexible)

Salary: National Living Wage

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

Bonus schemes: Customer satisfaction and team performance bonus schemes

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).

We operate 130+ car, van, truck and bike franchise stores across the UK.

Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.

We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.

What does a Service Administrator do?

This role will also involve customer facing work, therefore the successful candidate will be enthusiastic with a keen eye for detail and a passion for delivering an excellent level of service both internally and externally. Strong Microsoft Office skills are essential and a background in administration is desirable. Day to day, you will:

Ensure the accurate and timely completion of all department administration Contribute to a department marketing strategy to promote all products and services Plan ahead and manage time carefully to ensure all tasks are achieved Greet customers and visitors promptly, courteously and professionally Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives Remain professional, calm and positive at all times Assess own performance and effectiveness and undertake personal development activities

What experience do I need?

Ideally you will have a background in an administrator role Experience within a dealership would be preferable, although this isn't essential Educated to A Level equivalent within Business Studies would also be advantageous
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Referral programme Store discount
Schedule:

Monday to Friday
Ability to commute/relocate:

Taunton TA1 2BB: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred) Administrative : 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person