Job Description

Job Title:

Service Coordinator - Young People's Supported Accommodation

Location:

Stoke-on-Trent

Salary:

Up to 30,000 per annum

Contract:

Full-Time, Permanent (37.5 hours per week)

Schedule:

Flexible hours including evenings and weekends (rota basis)

Empower Young People. Build Brighter Futures.

We are looking for a motivated and compassionate Service Coordinator to join our team in Stoke-on-Trent, supporting young people within our OFSTED-regulated supported accommodation service. This is a meaningful opportunity to help young people overcome challenges, build resilience, and move confidently toward independent living.

About the Role

As a Service Coordinator, you will be the primary point of support for a caseload of young people aged 16-18. You will deliver trauma-informed, person-centred support that promotes safety, stability, and independence. Working flexibly as part of a rota, you will play a key role in safeguarding, development planning, and building trusted relationships.

Key Responsibilities

Provide consistent, person-centred support in line with safeguarding and risk management procedures Deliver and review one-to-one and group sessions based on tailored support plans Help young people build independence, life skills, and confidence Maintain accurate and up-to-date records, risk assessments, and incident logs using our CRM system Act as the main point of contact for your caseload, working collaboratively with families, professionals, and external agencies Respond to emergencies and lone-work when required Ensure service delivery meets OFSTED standards for Supported Accommodation

What We're Looking For

Essential:

Experience supporting young people in supported accommodation Strong knowledge of safeguarding and care planning Confident communication and de-escalation skills Ability to build positive, professional relationships Flexibility to work evenings and weekends A genuine commitment to making a lasting difference Alignment with our values-driven and Christian ethos

Desirable:

Experience with trauma-informed or strengths-based approaches Experience of lone working in support or care environments IT skills and experience using CRM systems (e.g., Pyramid) Full UK driving licence and access to a vehicle

What You'll Receive

Performance-related bonus scheme Continuous training and professional development Supportive, inclusive team culture Opportunities to grow within a values-led organisation

Perks & Benefits

Casual dress policy Company pension scheme Health and wellbeing programme Free or discounted meals Employee referral scheme Free on-site parking

Apply Today

If you are passionate about empowering vulnerable young people and committed to delivering high-quality, compassionate support, we would love to hear from you.

Join us and help shape brighter futures.

Job Types: Full-time, Permanent

Pay: Up to 30,000.00 per year

Benefits:

Company events Discounted or free food Free parking On-site parking
Experience:

Childcare: 1 year (preferred)
Licence/Certification:

Drivers Licence (preferred) NVQ 3 Residential Childcare (preferred)
Work Location: In person