Job Description

About Us

Scotia Security Group designs, manufactures and installs security products for the Banking and ATM industries, producing security solutions utilising the latest technology. We directly employ a UK-wide installation and service team to ensure a highly professional and quick response customer experience.

Our 50+ years' experience in the security industry is backed by an innovative design team collaborating closely with ATM manufacturers, banking security organisations and law enforcement agencies to successfully resolve the evolving threats on a proactive basis. We have been very successful in applying the latest technological and material innovations to these unique challenges.

Service Coordinator / Administrator

Scotia is looking to appoint an experienced Service Coordinator / Administrator to join our team at Scotia's head office in Loanhead, Midlothian to coordinate customer service maintenance and installation works, as well as general administrative tasks.

Purpose of the role

As Service Coordinator / Administrator you will be responsible for actioning service calls received from our customers including heritage management and resource scheduling. Through this you will develop and maintain our customer's relationships and communication channels.

Additionally, you will help in the daily administration of the company and provide support and assistance Senior Management.

Key Tasks:

Coordinate and manage service calls to ensure delivery within agreed SLA's. Liaise between Customers, Scotia Engineers and Manufacturing Departments to ensure smooth delivery of product and services. Monitor, control and manage business operations to meet customer expectations and company goals (e.g. customer satisfaction, accreditation, etc.) Actively provide a high level of client care to all customers by providing information as requested. Manage internal reporting to provide Directors and Management with relevant information, including creating customer reports and sales figures. Assist with the management of field engineers' work schedules and tasks Maintain relationships with Field Engineers ensuring effective levels of two-way communication and support. Assist the management in the daily administration of the company, facilities and assets. Fleet Management Travel and accommodation bookings
We are seeking an individual who can demonstrate the following strengths:

Essential

Previous experience in service coordination and/or administration role.

Awareness of Health & Safety policies/issues.

First-rate organiser

Excellent communicator - both verbal and written

Excellent MS Office skills (particularly Outlook, Excel & Word)

Highly organised and detail oriented with the ability to multi-task and prioritise work independently.

Enjoy being part of a team

Desirable

Experience in the management of projects

Experience of scheduling work and diary management

Experience in communicating with remote teams

Ability to learn about new products

The role may involve some Saturday morning service cover.

The successful candidate will be required to undertake such duties and responsibilities as requested by the Company from time to time in order to meet the needs of the business.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Ability to commute/relocate:

Loanhead: reliably commute or plan to relocate before starting work (required)
Work Location: In person