Job Description

Job Specification

Title: Service Coordinator

Full Time/Permanent; Hours: 8:30 am - 5:30 pm - Monday to Friday

Location: Airivo Chiswick, 18-24 Turnham Green Terrace, W4 1QP with occasional travel to Oriel House, 26 The Quadrant, Richmond, TW9 1DL

Reporting to: Centre Manager

Salary: 28,500

Overview of the role

We are looking for an experienced Service Co-ordinator/Receptionist to work at our Airivo Chiswick, Gable House, Business Centre. The role also include travel between other sites in West London for training and development purposes and occasional support at Airivo Richmond.

Independently owned for over 21 years, Airivo is a flexible workspace provider with eight centres across London, Birmingham & Newcastle

Operating within a competitive environment, our point of difference is the Customer Experience we offer to our clients, so we have a passion for customer service and look for our team to go the extra mile to ensure we deliver "your space, your way" whilst creating a supportive environment that allows our clients to focus on operating their businesses.

The core function of this role is to provide the frontline support for the building and Airivo's clients, with not only an emphasis on customer care, but to include facilities management and administration.

Based within the reception area to meet and great clients and their visitors, you will support the Airivo management team in the day-to-day operational functions and provide assistance to Airivo's clients where required.

We are looking for an individual smart in appearance, able to demonstrate a willingness to learn and a team player, yet able to work well on their own and develop their decision-making abilities, to contribute to the success of Airivo Chiswick.

Key Responsibilities

Meeting & greeting and introducing clients and their visitors to the building. Telephone answering, message taking. Administrative duties including data entry and letter writing. Handling of all mail franking services and deliveries. Manage conference room bookings, ensuring conference rooms are clean, stocked and ready to receive bookings as required. Procurement of good & services and liaising with building suppliers Assisting with 'on-boarding' of new clients to include telephony, IT and security access controls set up. Assisting with timely preparation of Billing / Invoicing processes. Assisting with the administration of site improvement projects. Undertaking daily checks in the building to ensure all facilities are clean, tidy, functioning correctly and where required, replenish stock such as tea/coffee etc. Ensuring Planned Preventative Maintenance schedule is actioned/kept up to date Logging maintenance issues and reporting them to the relevant personnel and/or contractor. Providing support to the Airivo Management team

Skills and experience required:

A minimum of two years' experience in a customer facing role Able to demonstrate excellent customer service skills Flexible and reliable Effective team player "Hands on" approach Attention to detail Excellent command of English, both written and verbal IT literate
Job Types: Full-time, Contract

Pay: 28,500.00 per year

Benefits:

Company events Company pension Life insurance Private medical insurance
Work Location: In person