Job Description

We are looking for a meticulous and confident Service Coordinator to join our Service Operations team.

Working closely with our Operations Support Manager, the Service Coordinator will organise planned and reactive service works and small works installations. The Service Coordinator role involves working closely with Field Service Engineers, Managers, customers and suppliers and so the successful candidate will be a strong communicator and a flexible thinker.

Sunfish is a specialist fire safety and electronic security systems company based in Melbourne, Derbyshire. The Company is third party accredited and has an established client base including the NHS, police authorities, universities, local government, housing associations and major commercial organisations.

The Service Coordinator will have responsibilities including:

Scheduling planned maintenance and responsive repair service visits

Customer call handling, dealing with orders and enquiries

Co-ordinating Field Service Engineer activity

Processing service visit reports

Service order processing and invoicing

Other duties as required

The person:

Strong communicator, both verbally and written

Able to balance several different tasks and as such should be able to manage time and priorities

Has strong problem solving skills and is able to work under pressure

Displays a 'can do' attitude and has a flexible approach in a dynamic environment

Enjoys dealing with people, creating and maintaining relationships and has a confident and pleasant telephone manner

Possesses proficient computer skills including Microsoft Excel and Word

Sunfish Services Limited is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

On-site parking
Ability to commute/relocate:

Derby DE73 8HJ: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (required)
Work Location: In person