Job Description

Service Coordinator

Location: Huyton, Liverpool

VIKING provides and services safety products that can save lives. And we work to make higher levels of safety affordable and manageable for shipowners, the offshore industry, rescue teams and fire departments around the globe.

We already lead our industry. But we never stop growing. So we often need new VIKINGs to grow with us.

Responsibilities

Following internal communication standards and responding to service planning system inquiries

Coordination and scheduling activities at the local station

Service preparation and execution - how, who

Process documentation quickly to enable invoicing towards customer

Complaints and NCR handling

Tasks

Receive enquiries and support on service quotations

Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.

Ensure correct transportation documents

Plan and manage service delivery cost-effectively

Maintain and update capacity planning calendar, equipment, SOA stock and floor space

Ensuring spare parts are ordered and available for technicians prior to service jobs taking place

Coordinate and follow up on supply of parts from suppliers/subcontractors

Support technicians during service jobs and ensure checklists and manuals are available for technicians

Manage complaints, report NCRs and assist with corrective actions

Monitoring and closing all relevant work and service orders

Issuing correct and timely invoicing in SAP (also for annual S30 invoicing without direct service flow)

Issuing reports immediately and certificates related to service executed

Optimize and reduce service communication flow

Address improvement areas and contribute to potential solutions

Skills & Competencies

Having a customer-oriented mindset

Excellent customer contact (verbal and written)

Fair understanding of the needs within the customer segment

Technical understanding of service jobs

Excellent coordination, planning, and follow up skills

Being responsible and team-oriented

Positive & motivated attitude towards customers & VIKING colleagues

Working according to the VIKING values

Package Details:

Working hours: Monday - Friday 08h30 - 16h30

25 days holiday plus bank holidays, company pension, private medical care, death in benefit after a qualifying period.

Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Company pension Free parking Life insurance Private medical insurance
Work Location: In person